Below is the 3Doodler warranty information for all countries with the exception of the United Kingdom.
Every 3Doodler pen, plastic or accessory, sold through our website comes with a one year warranty and lifetime support.
If you have any issues with your 3Doodler pen, plastic or accessories, please contact us and our customer service team will be happy to help you. If your pen is deemed inoperable, we are more than happy to repair it, or replace it if necessary, in accordance with our warranty (which you can reference in full below).
To ensure the longevity of your 3Doodler pen, please only use pen-specific 3Doodler filament and accessories. If you are not sure which filament and accessories work with your 3Doodler pen, check our compatibility chart.
If your pen, filament or accessories are not working as advertised, to ensure the warranty stays active, please follow the specific troubleshooting steps outlined in the manual or on our website. If you still need help, contact us and we will do everything we can to get you Doodling.
If you’ve purchased directly from us and you’d like a refund, if the item is unopened and unused, we are happy to honor a refund within 30 days of delivery. Click here for our full refund policy.
SOLE REMEDY OF REPAIR OR REPLACEMENT
If the product is determined to be materially defective during the Warranty Period, your sole remedy and 3Doodler’s sole and exclusive liability under this warranty shall be limited to the repair or replacement of the product with a new or refurbished product at 3Doodler’s option. For purpose of this Limited Product Warranty and Liability, “refurbished” means a product that has been returned to its original specifications. Claims other than the right to correction of faults in the Product named in this Limited Warranty are not covered by our Limited Warranty.
NON-EXTENSION OF WARRANTY
In the event that 3Doodler repairs or replaces your product under warranty, the repair or replacement will remain covered by this warranty for the remainder of the Warranty Period or, where the Warranty Period has expired, for thirty (30) days from the date that the product is returned to you. The warranty term for the Product is not extended or recommenced as a consequence of work performed by us under this Limited Warranty.
All warranty claims are subject to 3Doodler’s: (i) receipt of notice of a defect within the warranty period; (ii) verification of the existence of the defect in the product; and (iii) receipt of valid proof of the purchase date.
This warranty is void and will not apply if the product is:
- Used with other products or items (including plastic filament) that are not compatible with the product (i.e. filament other than that supplied or approved by 3Doodler).
- Modified, altered, opened, or otherwise tampered with;
- Damaged by improper service and/or attempted service by a party other than 3Doodler;
- Damaged by accident, unreasonable use, neglect, abuse, misuse, careless handling, overburdening, improper maintenance, or other reasons unrelated to defective materials or workmanship;
- Immersed in water or otherwise exposed to moisture;
- Damaged such that the serial number is altered, defaced or removed;
- Used in a manner for which it is not designed, including, but not limited to, handling, storage, installation, testing, or use not in accordance with the operating instructions;
- Used with products not sold or licensed by 3Doodler, including, but not limited to, plastic filament, accessories, adaptors, and power supply devices;
- Purchased from an unauthorized dealer or distributor;
- Used for commercial purposes (including rentals).
Each of the above will cause the Product to be an “Ineligible Product”.
3Doodler will have no warranty obligation with respect to non-3Doodler products (even if packaged or sold with a Product) or the following (collectively, “Ineligible Products”):
- Product that has no defects in materials or workmanship;
- Products with defects that are not reproducible by 3Doodler;
- Minor reductions in desired quality that do not substantially change the value and usability of the Product;
- Products marked as “sample” or sold “AS IS”; or
- Damage cause by any Acts of God, including fire, flood, tornado, earthquake, hurricane, excessive snow, lightning, riot, insurrection, act of war or other disaster.
3Doodler will have no warranty obligations with respect to a returned Product if it determines, in its reasonable discretion after analysis of the returned Product, that the Product is an Ineligible Product.
Please note that Products that have been returned to us, and which have visibly been opened or disassembled (other than as a result of direct instruction by 3Doodler customer service personnel), are not covered by this warranty and will not be repaired or returned to the user.
RETURN SHIPPING COSTS
3Doodler will bear all costs of return shipping to Customer, except with respect to any Ineligible Product, for which Customer will bear all shipping costs. Invalid warranty claims may be repairable, in which case you may be offered an estimate of the cost involved.
MODIFICATIONS TO YOUR PRODUCTS BY US
You understand and acknowledge that in the event that you return your product for repair, it may become necessary for 3Doodler to provide certain services to your Product to ensure it is functioning properly. Such services may include the installation of the latest firmware updates. You acknowledge and agree that some services could change your current control settings or cause some changes to functionality.
DISCLAIMER OF STATUTORY WARRANTIES AND CONDITIONS
EXCEPT TO THE EXTENT SET FORTH ABOVE IN THIS LIMITED WARRANTY, THE PRODUCTS ARE PROVIDED ON AN “AS IS” BASIS, AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, 3DOODLER DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES AND CONDITIONS WITH RESPECT TO THE PRODUCTS. 3DOODLER LIMITS ALL IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS TO THE WARRANTY PERIOD, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, QUIET ENJOYMENT, AND ACCURACY. 3DOODLER DOES NOT WARRANT THAT OPERATION OF THE PRODUCTS WILL BE ERROR-FREE OR UNINTERRUPTED. HOWEVER, IF SUCH WARRANTIES ARE REQUIRED AS A MATTER OF LAW, THEN THEY ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AS PRESCRIBED BY LOCAL LAW.
LIMITATION OF LIABILITY
YOUR SOLE AND EXCLUSIVE RECOURSE IN THE EVENT OF ANY DISSATISFACTION WITH OR DAMAGE ARISING FROM THE USE OF THE PRODUCT OR REPAIR OF THE PRODUCT AND 3DOODLER’S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THIS LIMITED WARRANTY AND THE PRODUCTS, WHETHER IN CONTRACT OR TORT OR OTHERWISE, SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT.
IN NO EVENT WILL 3DOODLER BE LIABLE FOR ANY INJURY, ANY LOSS OF OF PROFIT, OR ANY OTHER LOSS OR DAMAGE SUFFERED BY YOU OR ANY THIRD PARTY, WHETHER SUCH DAMAGES ARE DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL OR INCIDENTAL AND ARISING UNDER ANY THEORY OF LAW, RELATING TO THIS WARRANTY OR YOUR USE OF, OR THE INABILITY TO USE, THE PRODUCT, EVEN IF 3DOODLER KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
USER SHALL DETERMINE THE SUITABILITY OF THE PRODUCT FOR HIS OR HER INTENDED USE AND THE USER ASSUMES ALL RISKS AND LIABILITY WHATSOEVER IN CONNECTION THEREWITH.
MODIFICATION OF WARRANTY UNDER APPLICABLE LOCAL LAW
SOME STATES AND/OR NON-US JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR EXCLUSIONS/LIMITATIONS ON INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR FROM JURISDICTION TO JURISDICTION. THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS OF LIABILITY UNDER THIS LIMITED WARRANTY WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.