Shipping policy
Below is our shipping policy for International customers only. Switch to the North America or United Kingdom stores for relevant information regarding those locations.
International shipping is calculated based on a number of factors, including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated in the cart at checkout.
The shipping fee calculated during the checkout process does not include duties and taxes. The customer is responsible for any duties and taxes associated with the import of your shipment into the destination country.
Duty (or customs tariffs) is set by the destination country's customs authorities and is determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries we ship to. Value Added Tax (VAT) rates are set by the destination country.
Our warehouse is located in Hong Kong, and we ship Monday - Friday. Orders usually ship from our warehouse within 24-48 hours after the order is placed.
As soon as your order has shipped, we will send you an email with tracking information. If you have not received a shipping confirmation email within 3 working days of placing your order, please email help@the3doodler.com.
Depending on the size of your order, your order may arrive in multiple boxes. The tracking number you received in your shipping confirmation email is a master tracking number. When you track your order using the master tracking number, you can view the tracking numbers of all boxes included in your shipment.
Canceling items or changing your shipping address may affect your order’s eligibility for Free Shipping.
While we work with reliable carriers, there are sometimes glitches or errors on the carrier's end. We recommend using your tracking information to check with your postal carrier for packages marked as "delivered" that did not show up.
Last Updated: December 04th, 2025